Requesting Books and Articles
Method 1: HNU WorldCat
For your convenience, you can place many book and article requests directly through our library catalog, HNU WorldCat. Look for the apporpriate blue Request button.
For most books, CDs, music scores, etc. look for the blue "Request item" button near the Camino box (Camino is the fastest way to get these items!).
For articles and all other items not held by a Camino library, use the blue "Request Item From Libraries Worldwide."
Method 2: Library Web Forms
If you prefer, you can use the web forms, linked below, to place your requests (sometimes easiest when you already have an article citation).
For fastest service, enter as much information as possible. Note: due to state privacy laws, we can only respond to HNU email addresses, not personal email.
Fast Facts: Camino versus Libraries Worldwide
- Camino - 45 days and no renewals
- Libraries Worldwide - 30 days
- Camino - No renewals
- Libraries Worldwide - 1 renewal if the lending library grants the request
- Camino - Books usually take about 3 days to arrive
- Libraries Worldwide - Books take an average of 1 week to 10 days to arrive through the postal service. Articles requested generally takes a few days
- Camino - $0.25 per day up to a maximum of $20.00 per item.
- Libraries Worldwide - $0.25 per day up to a maximum of $20.00 per item.
Lost Item Fees:
- Camino - Lending library detemines the cost for the replacement item.
- Libraries Worldwide - Lending library determines the cost for the replacement item.
What is Interlibrary Loan?
Currently enrolled students and current faculty and staff at Holy Names University can use our Interlibrary Loan and Camino service to request books, journal articles, or other materials unavailable at our library from other libraries worldwide.
Students not actively registered, alumni, and not current faculty and staff are unable to borrow materials through interlibrary loan and Camino. Users with a bill of $20 or more are also not eligible to use interlibrary loan and Camino services.
Many requests can be placed "self-service" directly through HNU WorldCat, our library catalog. HNU WorldCat displays books and articles available worldwide.
Many article requests can also be delivered electronically to the library or your computer.
What's the difference in delivery service between Camino and Interlibrary Loan ("Libraries Worldwide")?
Our catalog, HNU WorldCat, displays three options: items held at Holy Names, items in Camino, and items available through interlibrary loan, labeled in our catalog as "Libraries Worldwide"
Camino is a growing resource sharing cooperative with 13 university and college libraries in California, including excellent collections at University of the Pacific, Claremont Colleges, Pepperdine, and Loyola Marymount. Camino items are shipped using a van courier service so the turnaround time is faster (usually 2 or 3 business days). However, articles are not processed with Camino.
If you are looking for an article or if an item you are looking for is not owned by a Camino library, we can provide access to these materials with the Libraries Worldwide interlibrary loan service. Libraries Worldwide takes more time to process and ship, and may take anywhere from a few days to several weeks to arrive. Of course, e-mailed electronic versions of articles may take up to just a few hours to complete.
How do I make request with HNU WorldCat?
Depending on the type of materials you are requesting, we make the following recommendations.
Books, DVDs, CDs, music scores, kits, (everything except articles) : If held by a Camino library, use the blue "Request Item" button to the right of the Camino box near the top of the page.
Articles: If an item is not held by Camino or you are requesting an article, please use the blue "Request Item from Libraries Worldwide" button
Do I need to use HNU WorldCat to request a book or article?
No. If you prefer, you can submit your requests through the "Request an Interlibrary Loan" box on the left.
How much does interlibrary loan cost?
Free to HNU faculty, students, and staff (except for fines and fees). The Cushing Library absorbs all fees for interlibrary loan, including processing costs and charges from other libraries.
How many requests can I make at one time?
We ask you to limit your requests to ten items per week. Last-minute requests for more than ten items per week can be discussed with the Head of Access Services (email email@example.com).
Will I always get the material I request?
Although we will make every attempt to fill your request, we cannot gurarantee that we can find a lender to supply your item.
Does the library ever buy the book instead of requesting it through interlibrary loan?
Yes. Sometimes it is faster and cheaper to buy the book and add it to our collection. Other times, buying a new or used copy is the only way we can supply an item. Depending on the situation, we may contact you by campus email for more information.
How do you let me know that my request has arrived?
We use campus email to notify you that the item is available for pickup.
How long will my items be held at the library?
All interlibrary loan material will stay on the holds shelf for 10 days. After that, it will be returned to the lending library. Patrons will be sent to two e-mail notices to their school address to pick up their materials. If you are unable to pick up the items in time, please let us know before they are sent back and we are happy to hold them longer.
Can I use my personal email address to request items or respond to library correspondence?
Due to state privacy guidelines, we can only communicate with HNU users through campus (HNU) email addresses.
Where do I pick up the items?
Students may pick up items at the Access Services desk. Faculty and staff have the option of requesting office delivery--select this choice when you place your request.
Are there times when interlibrary loan service is unavailable?
Yes. Owing to the usual two-week turnaround time and the lengthy winter break, the Library will not ordinarily accept interlibrary loan requests between December 1st and January 10th. Let Access Services know if you are working on a special project and would like to borrow items over the winter break.
What if I can't pick up my interlibrary loan by its due date?
To stay on good terms with lending libraries, we must return books by their due date unless you give us sufficient time to request a renewal. Lending libraries are not required to honor requests for renewals, and frequently decline these requests.
Can a borrowed book be recalled early?
Yes. If the lending library recalls the book at any time during the loan period, we must comply immediately with the recall request.
Are there kinds of materials that are less likely to be fulfilled through interlibrary loan?
In some cases, it is simply not possible to locate a library that is willing or able to lend the book or article you have requested. This is especially true of out-of-print books, unusually-sized material, masters' theses, doctoral dissertations, CDs, DVDs, and materials published in languages other than English. Theses and dissertations, for example, are usually owned only by the sponsoring university, and many institutions will not lend these difficult-to-replace titles.
We will let you know if a request cannot be fulfilled, and we will work with you to acquire the resource or information through other means.
What happens if I lose or damage a book?
You, the borrower, are responsible for the book in your care. If you lose or damage it, you will be billed the replacement cost as determined by the lending library. Your interlibrary loan and Cushing Library borrowing privileges will be suspended until full restitution is made.
What happens if I am overdue in returning an interlibrary loan book?
If you are overdue in returning a book borrowed from another institution, you will be given two courtesy reminders by email or telephone. If you do not respond to the second reminder within 72 hours, your Cushing Library and interlibrary loan borrowing privileges will be suspended until the book is returned or full restitution is made.
Why is Cushing Library so strict about returning interlibrary loan books?
Interlibrary loan practices rely on mutual trust among libraries. Libraries like to lend to one another, but "bad lenders" gain a reputation for late and lost materials, and libraries stop loaning to them. Our own collection is very small and we rely on the generosity of libraries worldwide to support research needs. We want to be a model lender so we have access to the millions of items available through interlibrary loan worldwide.
Who can I call with questions?
For specific questions about interlibrary loan policies or procedures not addressed here, or for questions about the status of a pending request, the possibility of renewing a loan; overdue, lost, or damaged items; or billing notices, please contact Jake Kubrin at (510) 436-1060 or at firstname.lastname@example.org