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ISAC (Integrative Studies Across Cultures)

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Help Desk (Campus I.T.)


Off-Campus Login Instructions

Off-Campus Access

By logging in with your HNU credentials you can access library content and services off-campus, including databases, eBooks, and streaming media. 

off-campus access image

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Username = firstname_lastname

*Do not use spaces or special characters use only the first twenty characters of your firstname_lastname, including the underscore. 

Password = 7 digit student ID followed by HNU!

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Username = lastname

*Your username will always be the first part of your campus email address, before the

Password = your usual HNU network password

**Passwords are case sensitive

Note: You must have a valid HNU ID card and you must activate your or email account before you can log in off-campus. Off-campus access to library content is not available for alumni, community members, or students who are not currently registered. 

DIY Troubleshooting

If you're having difficulties logging in, try the following:

  • Open an Incognito Window or Private Window with your browser
  • Navigate to the library's website and select the resource you want to access
  • Manually type in your credentials to make sure the correct information is submitted - do not use your browser's autofill feature
    • If you are able to gain access to the desired resource, clear the cookies in your regular browser
    • If you are unable to gain access to the desired resource, contact the IT Help Desk at 510-436-1611 or via email at

Please remember, in order to gain off-campus access to resources: 

  • You must be a current, registered student or faculty/staff member with an active HNU email address BEFORE you can log-in from off-campus
  • Your browser must enable cookies (Internet Explorer’s “medium” security setting will allow access”)
  • Your computer’s security and/or firewall software may need to be turned off in order to allow you to log-in successfully
  • Networks in office/hospital/school settings may have a security or firewall that may prevent you from logging in successfully

​If you still cannot log-in after following these steps, please contact the IT Help Desk at 510-436-1611 or via email at